Your Voice Matters: Our Feedback, Complaints and Response Mechanism (FCRM)

  • 02/11/2026
  • Organizational news
  • admin

    • Your Voice Matters: Our Feedback, Complaints and Response Mechanism (FCRM)

    At HEKS/EPER Romania, accountability is part of how we work, not something added on afterwards.

    We want every person we work with to know how to reach us. Through our Feedback, Complaints and Response Mechanism (FCRM), anyone can share their experiences, make suggestions, or raise concerns, including concerns about fraud, corruption, misconduct, harassment, or abuse of power.

    Listening to the communities we serve is how we make sure our support remains effective, appropriate, and truly responsive to their needs.

    You can reach HEKS/EPER Romania at:
    Email: feedback.romania@heks-eper.org
    Online form: click here.

    To report fraud, corruption or abuse, you can also contact HEKS/EPER Switzerland directly:
    Email: whistleblowing@heks-eper.org
    Online form: click here.

    Every person who contacts us can count on the following:

    • Their feedback is taken seriously
    • Confidentiality is guaranteed
    • They can choose to remain anonymous
    • Complaints are investigated fairly.